We understand that purchasing a whole Kit can be a little daunting!
That’s why we offer a 14 Day no-fuss exchange.
We will gladly accept the return of items for exchange or store credit, providing:
- Items are still in their original condition ie. un-scratched, unbroken and have not had obvious use
- Goods must be packaged inside all original packaging.
- Customer covers the cost of return and re-dispatchment.
For exchange requests within Australia, items must be returned within 14 days from the date of purchase.
All of our Kits are hand-packed with care. To ensure only the highest quality items are making it into your packs and being sent to you, all products and items are individually quality checked at multiple points right up to before being shipped to you, however in the unlikely event of a faulty item, please contact our customer care team within 7 days of receiving your Kit so we can start the return/exchange process.
You can find out more information in our Return & Exchange policy located here.
For Exchanges, the return postage & re-dispatchment is the responsibility of our customers. In the unlikely chance that your Kit is faulty, the postage costs are on us!
Please get in touch with us at email@example.com
Please include your Name, Order number, a description of the issue and pictures if item is damaged so we can get you a replacement asap!